Employee Case Studies

Roy Monteiro
Configuration Supervisor

I’m Roy and I suppose I’ve been here at Computacenter for longer than most. I started in 1994 in the Configuration department, felt at ease immediately with the atmosphere here and still do to this day. At first my work involved pretty basic software and hardware installations, but I soon graduated onto more complex work and then to complicated server installations.

Today I’m Server Team Leader, looking after eight people, mostly engineers. It’s our job to sort out any hardware and software compatibility issues and help ensure the customer gets exactly what’s fit for purpose, when he wants it.

“The friendly professional environment makes the company a joy to work for, which is probably why people are attracted here. My team alone has over 30 years experience. Also, because our business continually evolves, it’s an exciting place to work, with lots of opportunities for career development.”

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Andy Philpott
Purchasing Manager

Hello, I’m Andy and I’ve been with Computacenter for nine years. I’m really pleased with the progress I’ve made in that time, five promotions taking me from Product Information Co-ordinator to my role as Commercial Purchasing Manager.

Computacenter has supported me with a good range of development options.

Where it can, the company likes to promote internally rather than recruit from outside and that can really help you in your career.

In my time here, I’m most proud of the way I’ve developed and applied my people skills. I get a real kick out of building trust with our account managers, and with our vendors too.

“The work hard, play hard spirit here suits me, and I feel the sense of community and of everyone being on the same side really helps me achieve. It doesn’t matter where you start from, if you apply yourself, the sky’s the limit.”

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Gloria Okoronkwo
Major Incident Manager

Hello, I’m Gloria. I transferred to Computacenter under TUPE regulations, starting out as a First Line Analyst working at the Service Support Centre in Milton Keynes but very quickly moved on to Escalation Management. I help resolve IT problems. For example, if someone is trying to print off a mortgage quotation for someone and the printer has broken down, my job is to ensure that something is done about that quickly. Our service can make a big difference to a customer’s business success.

“Computacenter helps me develop my skills around IT service delivery best practice, which gives me opportunities to expand my role or explore a move to a new one. We’re always winning new customers so there’s plenty of opportunity to move around. But if you’re happy doing what you’re doing, that’s fine too.”

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