How we do it

Computacenter provide industry leading solutions that are closely aligned to the business needs of our customer’s organisations. We do this pragmatically and with absolute operational and commercial transparency.

Be it with front or back office, Computacenter understand retail solutions. We combines our capability and culture to give our retail customers the confidence in seeing their expected returns on investment and ultimately a clear progression to sharper, more dynamic business.

The Shared Service Factory is Computacenter’s approach to the industrialisation of IT. Using our tools, people, processes and facilities together with our experience and track record of success in delivery to provide an effective and highly efficient service you can have confidence in.

Computacenter design services and solutions to meet the needs of our customers. The use of both innovative and proven repeatable solutions provides a predictable and reliable service with a structured approach to the management of transition. Our solutions are designed to scale as our customers change, enabling us to provide a practical solution with certainty.

• Service Focus – Colleague Touch Points
  Computacenter recognise the need for a service to sit right in an organisation on a practical day to day basis so that users understand and rely on it as part of their infrastructure – and when there is a problem, they trust us to understand their situation and provide the right solution.
  
  Our recognition of these key touch points for a service across everyone within our customers who will interact with the service we provide make the difference between a service that ticks the boxes and a service which runs well, is trusted and moves our customers forward.
  
  
• Service Focus – Doing the right thing for the customer
  Computacenter prides itself on its customer engagement. We will engage across all levels of our organisation to ensure a responsive service which does the right thing for you the customer. This means responding promptly to any of your colleagues in the first instance rather than consulting the contract first. This ethic is vital for a managing supplier who has the responsibility of unifying the IT service experience across the customer.
  
  Computacenter’s single customer event approach manages a single colleague’s requirement or issue within our customers – it does not selectively treat symptoms.
  
  We regard the key differentiator between a contractually compliant service and a great service is what we have proven experience in - the flexibility to look across service responsibilities from the point of our customer colleague to engage with their individual requirement or problem as a single customer event.
  
  We strive to partner with organisations that recognise their IT infrastructure is fundamental to delivering value to their end customer and who believe that this service can best be delivered by organisations with true experience in this arena and a proven track record in Financial Service IT.
  
  
• Transition and integration
  Our transitions are structured programmes using our internal programme methodology – TEMPO. We are proud of our service transitions and have built experience of the most demanding transitions in terms of scale, logistics, technologies and timescales. Our programmes embody a low risk transition through effective use of best practise business take on. In short, Computacenter’s transitions are achievable practical and reliable.
  
  Our aim is to deliver Service. Done Right.  - providing the most appropriate service levels that fits with the needs of our customer’s business at the most competitive rate whilst ensuring we do the right thing for you, your colleagues and your customers.