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Home Services Manage And Transform Managed Applications SAP Infrastructure Management

SAP Infrastructure Management

SAP is continuously evolving – new releases are challenging your SAP infrastructure to deliver its full business potential

A service component of our Managed Applications solution.

What we do

Businesses have adopted SAP as they are seeking to improve operational effectiveness. But the implementation is only the first step, it requires constant management and maintenance, which requires specialist resources and is a significant cost.

The objective of this service is to ensure continuity of your SAP infrastructure through the timely response to incidents, carefully controlled application of changes and proactive monitoring and alerting. Tasks undertaken include:

• System administration
  
• Extensive utilisation of the SAP Solution Manager toolset
  
• Installation and upgrade management
  
• OS/DB migrations
  
• Database management
  
• 24x7 monitoring and alert management
  
• Proactive performance monitoring and optimisation of the operating system, application and database layer
  
• Backup & recovery
  
• Archiving
  
• SAP Basis Consultancy

This service can be delivered on premise in your datacenter or off premise in a UK-based Computacenter datacenter or a 3rd party facility.

How it helps

By outsourcing the management of your SAP environment, it enables your organisation to focus on core competencies within your business.

Reduced costs

• 'Right-shore' approach for efficient delivery of services from our global Service Operation Centres in South Africa, Germany and the UK
  
• High utilisation of shared skilled SAP resources and infrastructures for cost effective and consistently high service levels
  
• Remote infrastructure management
  

Enhanced Service Delivery

• Skilled and qualified SAP resources available 24x7x365 for a fast and reliable service
  
• Specialist resources for optimisation of the SAP environment
  
• Innovative and bespoke partnership model, Customer Value Scorecards (CVS), to ensure service delivery improvements are aligned with business requirements
  

Reduced risk

• High availability UK-based datacenters, including Tier IV
  
• Disaster recovery capacity
  
• Highly experienced, certified consultants
  
• Utilisation of SAP Best Practice Roadmaps and ASAP methodologies

Why we are different

Computacenter balances the provision of SAP Infrastructure Management delivered from our Service Operations Centres in the UK, South Africa and Germany to offer a commercially flexible 'right-shore' solution that combines on-premise, on-shore, near-shore and off-shore capabilities

For a complete service in modular format, we can link our SAP Infrastructure Management service with our Managed Hosting service, Server Management Service and Service Desk solution.

The investment in our Shared Services Factory enables our customers to reduce cost by taking advantage of proven, repeatable and ITIL-based processes that accelerate innovation and improve service quality.

Computacenter have been an SAP partner since 1993 and we are an SAP certified hosting partner at Advanced level. Our SAP experts have completed more than 600 successful SAP projects. We have more than 100 staff based at SAP headquarters in Walldorf providing 1st, 2nd and 3rd tier support to SAP customers, remote consulting, infrastructure services and training.

Where we have done it

East Balt Guenther Bakery was formed of a merger between East Balt and CH Guenther in 2005. The company operates around 25 bakeries around the world and one in the UK.

"We considered creating an SAP team to manage our systems, but recognised that recruitment and retention of suitably experienced staff was an expensive and time consuming option. Taking advantage of Computacenter's skilled resources removed these concerns."
- Ivan Hamilton, IT Manager, East Balt Guenther Bakery