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Home Services Manage And Transform Managed Applications Oracle Infrastructure Management

Oracle Infrastructure Management

Organisations in every industry rely on Oracle applications and databases. As the Oracle stack rapidly grows and evolves, maintaining accurate skills and resources is a challenge.

A service component of our Managed Applications solution.

What we do

Oracle applications, middleware and databases are running critical business processes such as customer relationship management, human capital management, core financials and industry-specific processes such as manufacturing. Any downtime or performance issues significantly impacts an organisation's productivity and competitiveness.

As the Oracle portfolio rapidly has grown through acquisitions and development, maintaining accurate in-house skills is challenging for any organisation.

The objective of Computacenter's Oracle Infrastructure Management service is to ensure continuity of your Oracle infrastructure through the timely response to incidents, carefully controlled application of changes and proactive monitoring and alerting. Tasks undertaken include:

• System Administration
  
• Upgrade management
  
• Complex database management
  
• 24 x7 monitoring and alert management
  
• Proactive performance monitoring and optimisation of the O/S, application and database layers
  
• Backup/Restore & Recovery
  
• Patch Management
  

This service can be delivered on premise in your datacenter or off premise in a UK-based Computacenter datacenter or a 3rd party facility.

How it helps

By outsourcing the management of your Oracle environment, it enables your organisation to focus on core competencies within your business.

Reduced costs

• 'Right-shore' approach for efficient delivery of services from our global Service Operation Centres in South Africa, Germany and the UK
  
• High utilisation of shared skilled Oracle resources and infrastructures for cost effective and consistently high service levels
  
• Remote infrastructure management
  

Enhanced Service Delivery

• Skilled and qualified Oracle resources available 24x7x365 for a fast and reliable service
  
• Specialist resources for optimisation of the Oracle environment such as RAC, Exadata and Dataguard
  
• Innovative and bespoke partnership model, Customer Value Scorecard (CVS), to ensure service delivery improvements are aligned with business requirements
  

Reduced risk

• High availability UK-based datacenters, including Tier IV
  
• Disaster recovery capacity

Why we are different

Computacenter has an established partnership with Oracle for over two decades and we are an Oracle Platinum Partner with a multitude of skills, such as Oracle services for Core Technology, Oracle E-Business Suite, Oracle Exadata and Oracle Middleware.

We run Oracle's European Technology Centre from our headquarters. We were the first Oracle partner in Europe running a proof-of-concept for Oracle Exadata technology, enabling real-world testing in a multi-vendor environment.

Computacenter balances the provision of Oracle Infrastructure Management delivered from our Service Operations Centres in the UK, South Africa and Germany to offer a commercially flexible 'right-shore' solution that combines on-premise, on-shore,
near-shore and off-shore capabilities

For a complete service, we can link our Oracle Infrastructure Management service with our Dynamic Datacenter services, Managed Hosting, Server Management and Service Desk solution.

The investment in our Shared Services Factory enables our customers to reduce cost by taking advantage of proven, repeatable and ITIL-based processes that accelerate innovation and improve service quality.

Where we have done it

Logistics company Gist transports hundreds of millions of cases of products across Europe each year. To manage such an extensive operation and ensure that goods are delivered within tight timescales, Gist's relies on a number of business-critical IT systems.

"Computacenter offers the breadth and depth of expertise that we need to maintain our IT infrastructure and deliver high quality logistics services to our customers."
- Mike Flynn, Business Solutions Director, Gist