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Home Services Manage And Transform Managed Workplace Device Management

Device Management

With a growing estate of devices and an increasingly mobile work force in organisations today, the need for cost-effective and flexible End User Managed Services is essential

A service component of our Managed Workplace solution.

What we do

Computacenter offers End User Managed Services across the full technology life-cycle supporting a variety of devices & work styles.

Our End User Managed Services can be delivered through remote or on-site support designed to optimise end user productivity including;

• Proactive provisioning, management and support of all end user devices
  
• Best practice Asset & Configuration Management across the full end user estate
  
• Support and management of user identity, administration & security to maintain data security & integrity
  
• Single point of contact for all installation, moves and changes
  
• Deployment of technology & software updates ensuring all devices run at maximum efficiency and operability
  
• Resources on Demand for on-site & remote support utilising the largest vendor-independent engineering force in the UK
  

Our services are highly cost-effective, leveraging the economies of scale of the Computacenter Group and our right-shore capabilities whilst focusing on optimising end user productivity.

How it helps

Computacenter helps you achieve your business objectives through a simpler IT service experience enabling End User IT devices to be procured and managed through one trusted partner & achieving the best possible value from your investment.

We have been instrumental in helping organisations to assess & manage their end user technologies and infrastructure.

Computacenter understands the changing dynamics in the desktop & end user device markets, and can help organisations choose the right approach to meet specific cost, management and flexibility needs.

We support more than 1.5 million user devices through a 24x7x365 multi-lingual and global Service Desk operation and our ability to blend onsite resources with the contractual maintenance of desktop, network and datacenter technology ensures a comprehensive service for our customers.

We can integrate End User Managed Services to our Service Desk, Managed Datacenter & Managed Applications and solutions to provide a complete service in a modular format.

Why we are different

A long track-record and specialist expertise makes Computacenter the preferred choice for organisations seeking proactive End User Managed Services.

Computacenter's vendor independence and technology expertise enables us to not only manage entire end user estates & infrastructures, but also transform them to reduce cost, simplify management and increase productivity. The investment in our Shared Services Factory enables our customers to reduce total cost of ownership by taking advantage of proven, repeatable and ITIL-based processes that also accelerate innovation and improve service quality.

Through our Shared Services Factory, Computacenter has the capability to offer a standardised service backed up by world-class skills, development and testing facilities, proven project delivery and governance methodology and the use of industrialised solutions.

We understand the complexities & the technological challenges in the end user workplace - we're able to advise, design, transform & optimise your environment across the complete technology lifecycle.

Where we have done it

Computacenter supports more than 1.5 million user devices and 750,000 users in 60 countries, and provides end-user management services to a wide range of European organisations.

In a recent European outsourcing study compiled by Equaterra, Computacenter achieved the highest customer satisfaction score for end-user management attaining the 76 per cent satisfaction rate in an evaluation of 25 IT outsourcing service providers. The EquaTerra European Service Provider Performance & Satisfaction (SPPS) Study 2009-2010 evaluated more than 2,000 outsourcing contracts held by 750 of the top IT spending organisations in Europe.

Our industrialised approach to IT service delivery enables us to meet – and exceed – our customer expectations for value, quality and flexibility. As a result we are not only able to attain but also maintain superior levels of customer satisfaction in End-user management.