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Home Services Manage And Transform Support And Maintenance Datacenter Maintenance

Datacenter Maintenance

Datacenters keep an organisation's most critical data. Reducing the impact of failure, maintenance of datacenter technologies requires skills and speed of execution from an IT services partner you can trust

A service component of our Support & Maintenance solution.

What we do

Computacenter's Datacenter Maintenance service reduces cost and simplifies support by centralising incident management, engineering, logistics and service management across multi-vendor technologies in the datacenter.

Single point of contact: simplified support management through a single point of contact for incident logging, contract management, and service management for multiple vendor technologies in the datacenter.

Accredited multi-vendor capability: maintenance services underpinned by accreditations, enabling the highest levers of services and escalations to individual vendors where required and vendor-specific software support.

Minimised downtime: complimentary services enhancing availability include monitoring for faster notifications of failure and technology consultancy for optimisation of your datacenterinfrastructure.

Alignment to business needs: all contracts are supported by Computacenter's service management team. Providing reporting, escalations and a customer value scorecard to ensure that the service meets your expectations and continually aligns to your strategic goals.

How it helps

The benefits of Computacenter's Datacenter Maintenance service include:
Simplified management: improved and reduced vendor management through an aggregated service that provides a single point of contact for your multi-vendor datacenter environment.

Reduced cost: in a multi-vendor environment, a single contract reduces your overhead of managing multiple suppliers.

Reduced risk: with accreditations across all the major technology vendors and access to one of the UK's largest field engineering forces, Computacenter ensures that your critical systems are supported and escalations are seamlessly managed across the entire environment

Why we are different

With the rigour of IT service management processes, Computacenter's approach to datacenter maintenance is based on understanding our customers' business requirements, ensuring that the most critical issues are prioritised and resolved, hence minimising downtime and business impact. At all times, our goal is to maintain system availability rather than reacting to fixes.

We reduce your burden of managing multiple suppliers and potential dependency on individual technology vendors through an aggregated multi-vendor maintenance service. Our service is underpinned by the highest accreditations and delivered across all the main datacenter platforms.

As a result, your critical systems are always supported by a vendor accredited service, enabling escalations and vendor-specific software support options.

As an end-to-end IT services provider, operators of our own datacenters and with extensive expertise in optimising datacenter technologies for customers in all industries, we truly understand datacenters and the importance of a robust datacenter maintenance service.

Where we have done it

Ordnance Survey is Great Britain's national mapping agency. The organisation employs more than 1,000 people.The organisation has consolidated its hardware maintenance agreements with Computacenter who provides maintenance services for nearly 400 HP, Sun and Cisco servers and more than 200 networking devices.

As well as providing its own engineers, Computacenter co-ordinates vendor resources, ensuring that all maintenance services are delivered within specified timelines. The consolidated agreement has also enabled Ordnance Survey to make annual cost savings of up to 20 per cent.